Yes Pricing Matters, But It's Not All That Does

8 attributes customers can expect of CL Design-Build. Did you get all of these with your last contractor?
 
 

1. Good listening
2. Good communication
3. A positive, non-adversarial attitude
4. Understanding and patience
5. A relationship-oriented approach
6. Honesty and integrity
7. Personal responsibility
8. Fair price

We acknowledge and respond, paying attention to the customer’s total communication, and are empathetic to the customer’s feelings so we can provide a solution that meets their needs and desires. We are interested.
 
We make the effort to be clear. Communication with our customers should always be deserving of their belief and confidence. It is important to be forthright and honest. If there is a problem we acknowledge it. We are trustworthy and accept responsibility.
 
Communication around a project is delivered in a consistent flow over the course of the project rather than in periodic avalanches. There should never be times when our customers feel they are kept in the dark. We are consistent.
 
Our customer should be an active participant in an exchange of information and ideas not the recipient of a monologue or lecture. We are collaborative.
 
All communication should take place in an environment of respect and reason. There is no place for disrespect, intimidation, fear, or arrogance. We are courteous.
 
Everyone is busy. Good communication respects time by getting to the point. We are concise.
 
We take a “relationships oriented approach” to our customer so that there is comfort in their decision making and they know that our relationship does not end when the project is over. This is how we earn your respect and our referrals. We connect.
 
Our price is always fair. Our knowledge and experience allows us to value engineer all of our projects which results in lower pricing. In most cases we offer low cost solutions to desired results so that our customers get “more bang for the buck”. We are cost-conscious.
 
To see what we can do for you in your next project, visit www.CLDesignBuild.com or go to www.facebook.com/CLDesignBuild and "LIKE" us.